Shipping & Returns

Delivery

Normal delivery is by courier - generally Parcel Force. Where possible we will supply a tracking reference so your delivery can be followed. We endeavour to ship within 24 hours of receiving an order. Delivery may take between 24 hours and 28 days depending on the method selected and the world geographical location. If an unusual situation such as a lack of stock occurs we shall contact you directly. If we have a delay on delivery for any reason, you are entitled to cancel the order without penalty providing that it has not already been dispatched.

Carriage Charges

FREE DELIVERY OFFER we are now offering FREE DELIVERY on all purchases over £100 to all UK mainland addresses. All other UK mainland orders will attract a charge of 5.95 regardless of the number of items purchased

We charge non-mainland and international carriage at cost. We will contact you prior to shipment. You have the right to cancel the order should you consider the charge to be excessive.

Guarantee and Returns We are unable to accept returns of cut lengths, custom orders and orders including splicing work due to their custom made nature. Should you need to return any other item for any reason, please contact us for a "returns authorisation". The goods must be in an unused state with undamaged and original packaging and we should be notified with 14 days of your receipt of the goods. If there is a fault with the goods we shall undertake to repair or replace the item at our discretion. The repaired/replaced item will be shipped back to you free of charge. The basis for the guarantee will be that as supplied by the manufacturer. This guarantee is in addition to your statutory rights, which remain unaffected. Any contract will be governed by English law E&OE

Tax

Where applicable prices are inclusive of UK VAT (currently 17.5% for standard items). This is levied on all goods shipped within the European Community.